Expert Real Estate Insights for Your Technology Office
RealFoundations resolves 30,000 real estate application support requests annually on behalf of our clients. Here are the top 4 ways real estate CTOs are using our service to maximize their in-house team and budget, and ultimately improve the performance of their systems and operations.
#1 Outsource routine tasks to real estate technology experts.
- 25% of the requests RealFoundations resolves are related to system administration, such as user provisioning, role security and audit compliance.
- Outsourcing these tasks helps a company save on overhead costs while delivering a larger, one-stop network of qualified and broadly skilled professionals to manage the full gamut of support needs. It also enables internal staff to focus on projects and improvements that are viewed as more crucial to revenue generation and other priorities.
#2 Use a specialized strike team to quickly and reliably onboard new assets to Yardi, MRI Software and other applications.
- Asset and portfolio onboarding is about more than just moving data from one system to another. Success requires training for the new accounting and site staff which takes tailored, hands-on approach to ensure quick adoption of new technologies and processes.
- Our extensive, multi-sector operational knowledge and strong partnerships with industry-leading software providers enable our Application Support practitioners to provide quality solutions that ensure long-term value for our clients.
#3 Minimize system disruption by improving and standardizing business processes.
- Over a 6-month period, the RealFoundations Application support team reduced ticket volumes for a multifamily client by 30% by identifying the root-cause of common issues and creating end-user training materials to reduce recurrences.
- Rather than relying on technology workarounds or implementing quick fixes, RealFoundations’ Application Support team members take a partnership approach and engage with clients to develop thoughtful solutions that ensure long-term success for the organization.
#4 Rely on experienced real estate technology specialists for consistent end user support.
- Fluency in technology and business process is a competitive advantage. 50% of support requests RealFoundations resolves are related to process and workflow. Issue resolution is accompanied by a detailed account of how the issue originated and the steps required to mitigate or resolve it in the future. The deeper knowledge supplied to the client empowers and educates end users on the relationship of data to reporting and the procedural workflows of their respective functions.
- RealFoundations has a proven methodology for understanding and documenting each client’s processes and workflows to tailor support to the organization’s unique ways of operating.
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Engage with our experts to discuss how RealFoundations’ Application Support Services can deliver long-term benefits to your organization. Let’s Start the Conversation.
