FirstKey Homes Customer Story

As a leading U.S. provider of single-family rental (SFR) homes, FirstKey Homes (FKH) has operations across the West, Midwest and Southeast. RealFoundations collaborated with FKH on a 15-month technology project to enhance the organization’s operational excellence as a leader in the burgeoning SFR market. The project dubbed the Yardi® Enterprise Transformation Initiative, or YETI, included a diagnostic assessment of FKH’s Yardi Voyager® platform to identify challenges with utilization, opportunities to strengthen the management of portfolio assets and performance reporting, and ways to better support future growth.
“We partnered with RF because of their deep experience in the single-family rental home space and record of success. The project yielded all the benefits identified by the diagnostic and came in on time and within budget despite the challenges created by working in a remote environment. The completion of this project provides a solid foundation to further scale our business and achieve our growth plans now and into the future.” — Jack Brennan, Chief Financial Officer, FirstKey Homes
The assessment revealed that FKH could be leveraging Voyager’s robust, native functionality more effectively to replace many time-consuming and error-prone manual tasks, including those historically handled with Excel. Consequently, RF redesigned and implemented a new instance of Yardi® 7S which allowed the company to streamline processes, automate more functions and significantly improve system performance and processing time. The project was almost entirely executed over distance through RealFoundations’ Modern Digital Workplace (MDW), powered by Microsoft, which allows the firm and its clients to collaborate in real-time from anywhere via any device with an Internet connection.