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Multifamily Customer Experience: What’s Next for 2024? Webinar

Thursday, February 22nd

Multifamily Customer Experience: What’s Next for 2024?
Virtual Webinar
February 22, 2024
2:00-3:00 PM EST

 

National Multifamily Housing Council (NMHC) LogoIn the ever-evolving landscape of multifamily housing, the focus on customer experience (CX) has become paramount, with technology playing a pivotal role in shaping renter-centric strategies. Plan to attend this joint NMHC/RealFoundations webinar, “Multifamily Customer Experience: What’s Next for 2024?” as we navigate the cutting-edge intersection of marketing technologies and customer-centric innovations. RealFoundations’ Enterprise Managing Consultant Hope Dunleavy and NMHC’s Vice President of Business Strategy Sarah Yaussi will join panelists from Camden, Kettler, Mission Rock Residential and Waterton to share key industry insights and more. We’ll uncover best practices, success stories, and potential areas for improvement in optimizing the CX tech ecosystem and offer resources to help you benchmark your CX tech stack. This event is free and open to NMHC members and non-members, designed for multifamily housing professionals, marketers, CX strategists, and technology partners and enthusiasts who are eager to stay ahead of industry trends and gain actionable insights for elevating customer experiences in 2024. To learn more about Multifamily Customer Experience: What’s Next for 2024, click below to register.

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Key Topics

  • Insights from the NMHC/RealFoundations 2023 Customer Experience (CX) and Marketing Technologies Report
  • Technological milestones in the customer journey
  • Engagement with customers and team members

 

2023 Customer Experience (CX) and Marketing Technologies Report

The multifamily digital landscape has been radically transformed by the ‘Great App Explosion’, presenting both unprecedented opportunities and challenges. For multifamily owners and operators, navigating this explosion is essential to maintaining a competitive advantage and delivering a superior resident experience. To evaluate the influence and effectiveness of the proliferating use of applications shaping customer touchpoints within multifamily, RealFoundations and the National Multifamily Housing Council (NMHC) partnered to launch the 2023 Customer Experience (CX) Technology Survey.

The multifamily industry is at a critical point for technology adoption and customer experience enhancement. The underlying goal of the survey was to delve deeper into the applications used to improve the customer journey, along with the management and performance measurement of the technology, and ultimately empower owners and operators to enhance their technology capabilities, irrespective of their scale or resources. To learn more, visit 2023 Customer Experience (CX) and Marketing Technologies Report.

To learn more about RealFoundations’ involvement and observations in CX, visit Why Invest in Customer Experience?

 

About National Multifamily Housing Council

National Multifamily Housing Council (NMHC), based in Washington, DC, is the leader of the trillion-dollar apartment industry. The council brings together the prominent owners, managers and developers who help create thriving communities by providing apartment homes for 35 million Americans. NMHC provides a forum for insight, advocacy and action that enables both members and the communities they help build to thrive.

 

Engage with RF Experts

RealFoundations (RF) is the world’s foremost professional services firm focused solely on the real estate industry. Through our delivery of Management Consulting and Managed Services, we help companies that develop, own, operate, service or invest in real estate make better, more profitable decisions. We are proud partners to over 500 real estate companies around the globe, providing accelerated solutions that solve some of real estate’s most complex challenges. We Make Real Estate Run Better.

Connect with RealFoundations’ Hope Dunleavy to discuss how we can help your company run better.

Hope Dunleavy, Enterprise Managing Consultant

Hope Dunleavy
Enterprise Managing
Consultant
View Bio