2025 Customer Experience Technology Survey and Focus Group Signup

Your expertise and participation are key to driving innovation and success across the industry.

Enter your contact information to participate in the 2025 CX Tech Survey and Focus Group
Are you interested in participating in:

We Need Your Insights!

Get involved in the 2025 Customer Experience (CX) Technology Survey, a collaborative effort between NMHC and RealFoundations. Our 2023 survey offered key insights into the evolving Customer Experience PropTech landscape, shedding light on the technologies used by multifamily companies, their adoption rates, and how organizations support them.

By participating in the 2025 survey, you will help us continue to explore the latest trends and provide important benchmarks for the industry. Your input will help us create a comprehensive overview of the technologies shaping customer experiences, keeping you informed and ahead in this rapidly evolving space. Use the form above to signup today!

 

2023 Survey Overview

The multifamily industry is undergoing a major shift due to the surge in digital applications, bringing both opportunities and challenges. To help owners and operators navigate this shift, RealFoundations and the National Multifamily Housing Council (NMHC) launched the 2023 Customer Experience (CX) Technology Survey. The survey aimed to explore the role of applications in enhancing the customer journey and improving technology management, empowering companies to boost their tech capabilities, regardless of size or resources.

The survey results have compiled insights from over 40 multifamily companies across the U.S. into a comprehensive summary. This valuable data allows companies to benchmark their CX strategies against competitors and make informed decisions for future CX technology planning.

 

Download the 2023 CX Technology Report