Viewing entries in
Service Providers

Facility Manager

For a top Canadian facility manager, RealFoundations managed a RealDiscovery session to identify opportunities for improvements to the construction project management organization and processes.

Objective

  • Build an organization and processes able to support continuing portfolio growth without excess growth of overhead
  • Enhance the level of service provided to existing and future clients by identifying areas that would benefit from leveraging tools and technology
  • Identify gaps in the current system and propose solutions for project management
  • Streamline operations through standardization of systems and processes across multiple field offices and the corporate location

Involvement

  • Designed and facilitated a RealDiscovery session for 45 participants including project managers, facility managers, information technology, and finance
  • Designed a structure and responsibilities for a construction project management center of excellence. The Center of Excellence was designed as a shared service entity to provide oversight and standards to decentralized project management processes
  • Drafted a high level standard process flow for project management
  • Developed an initial implementation plan for project management improvements
  • Drafted initial communication documents and ongoing communication plan

Global Property Services Firm

For a global property services firm, RealFoundations managed and conducted a RealDiscovery session to identify opportunities for improvements to the brokerage line of business.

Objective

  • Identify opportunities for consistent and superior client experiences
  • Create the framework of operating models and service delivery models which will be implemented across the company to drive revenue growth

Involvement

  • Planned and facilitated a two-day RealDiscovery work session with over 50 of the client’s top brokers
  • Clarified the purpose, scope, objectives and goals of the initiative
  • Outlined leading operating and service delivery models for the commercial real estate industry
  • Identified processes, systems, resources, tools, mechanisms, deliverables within these leading models
  • Created major milestones for the plan to move forward