The Rise of the Operating Platform as a Strategic Topic for Global Real Estate Ventures


January 2019 | Insights From the CEO

The Holy Trinity of Real Estate Strategy

For a good long while (say, 80s thru 00s) the strategy for a R/E venture followed a consistent and familiar script. First: There is an opportunity with this specific asset class (residential in California, medical office, upgrading industrial to logistics, multi-family in the southeast). Then: Here is where the capital will come from and how it will be structured. And finally: Here is the leadership team that has done this before (or something like it) and is ready to do it again. Think back on the hundreds of decks and presentations you’ve seen; most followed that script. The holy trinity of R/E Strategy topics: Capital, Assets, Leadership.

Everything else – about HOW that strategy would be carried out – would flow from (or was implied by) those three things. Leadership would hire some people; then those people would hire some people and buy some systems. Pretty soon there would be a whole organization to do the tactical and operational work to carry out the strategy. That organization would BE the operating platform. That platform would be expressed in an org chart (with all of its attendant titles, position descriptions, departmental groupings and reporting lines). And if the firm had forward-thinking technology people, there might also exist a complex diagram with boxes and arrows that depicted a ‘technology architecture’.

Three Becomes Four

As portfolios got bigger, geographical reach increased, and capital structures became more complex, the platform ‘strategy’ of ‘hire a bunch of people and have them figure it out’ no longer always worked. Increasingly it made sense for some other enterprise to do some of the operational work: JV partners, service providers, outsources. So leading enterprises started to include the design of the operating platform in the strategic discussion along with capital, assets and leadership.

Leading enterprises realized that the operating platform itself deserved to be ‘elevated’ – that it deserved ‘strategic consideration’ alongside Capital, Assets and Leadership. Questions that formerly might have been overlooked as ‘just execution detail’ began to get the strategic attention they deserved: 

  • What work must we do?

  • How should we resource our needs?

  • What information will we need?

  • Where will the information come from?

  • What tools will we need?

  • How will we govern the work, the resources, and the information flows?

These questions – and their deeply interconnected answers – are increasingly recognized as forming the heart of the ‘Platform Strategy.’

The Dynamic Operating Model

Depicting the strategic frame around how an enterprise will operate needs a richer vocabulary than the age-old org chart provided. And so we’re increasingly seeing a patient, strategic approach to designing and modeling the operating platform replacing the “just do it” approach.

And, since all matters of strategy must evolve with and in response to changing practical needs of the business, leading r/e enterprises increasingly recognize that defining the operating model is not a static, ‘once-and-done’ exercise. A robust operating model offers a framework and method for responding to big changes in the competitive landscape:

  • We just bought a portfolio in a new geography – how will that portfolio work?

  • We acquired a competitor – how will we stitch the legacy firms together into an effective, efficient whole?

  • We see the world of technology changing constantly – how can we be sure we’re not left behind?

  • We see the emergence of specialist service providers – how can we use them to improve our bottom line?

  • We need to make complex investment decisions – how can we bring all of our collective (but distributed) knowledge to bear on our decision-making process?

  • Our investors are getting increasingly demanding, both during the diligence phase and throughout the lifecycle of the partnership – how can we efficiently satisfy their information needs?

Of course, there is a long, long list of such questions. And tackling them with the aid of a thoughtfully constructed and actively maintained operating model is…far better than not (and RealFoundations can help you)!


Authored by: Chris Shaida, Founder & Enterprise Managing Consultant, RealFoundations

About the Author Chris Shaida is an Enterprise Managing Consultant and founder of RealFoundations. Mr. Shaida founded RealFoundations to provide a place where like-minded professionals are able focus their deep industry and solution knowledge and passion to help improve the operations of our real estate industry and corporate real estate clients.

About RealFoundations RealFoundations is a professional services firm focused on the real estate industry. With offices on four continents, 400+ client-serving professionals and off-shore delivery capabilities in India, RealFoundations provides Management Consulting, Managed Services and Energy Solutions to developers, builders, owners/operators, service providers, institutional investors and corporate occupiers. From the building itself to the way it is used, operated and financed, no firm understands the inner workings of the entire real estate ecosystem as well as RealFoundations.

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