AIM Conference 2024

Attend Our Session

Customer Experience (CX) and Marketing Technology Survey Results
Empowering Customer Choice: Allowing Customers to “Choose Their Own Adventure” with Hope Dunleavy
Monday, May 6, 3:15 – 4:00 PM PDT

No area of multifamily property management has seen more new and exciting technology developments than marketing and customer experience. And the allure has been almost irresistible as we’ve shifted to be much more renter-centric. But which technologies are really delivering on essential milestones in the customer journey and driving engagement with customers and team members? Join us as we tackle this question with fresh new insights from the inaugural 2023 NMHC/RealFoundations Customer Experience (CX) Tech Survey Report. We’ll map the multifamily marketing and CX tech landscape to benchmark where we are today and then take a deeper dive into how the CX tech stack is really stacking up.

RealFoundations’ Enterprise Managing Consultant Hope Dunleavy and NMHC’s Vice President of Business Strategy Sarah Yaussi will moderate and join WC Smith’s CMO Holli Beckman, Waterton’s SVP of Marketing and Communications Christina Steeg, Reveyse’s CEO Bobbi Steward and Funnel’s CEO Tyler Christiansen to share key industry insights and more. Attend to delve into the findings of our survey on Customer Experience (CX) and Marketing Technology, exploring strategies for empowering customers to “Choose Their Own Adventure”. Gain insights on how to adapt technology to cater to individual preferences and create personalized customer journeys.

Visit Our Booth

Be sure to stop by Inspiration Business Lounge #13 or schedule a meeting with our team to discuss key insights from the multifamily real estate industry. Throughout the conference, we plan to discover new solutions for successful property management, network with industry leaders and spark fresh ideas to help further our mission of making real estate run better.

Meet Us at AIM Conference 2024

RealFoundations (RF) is the world’s foremost professional services firm focused solely on the real estate industry. Through our delivery of Management Consulting and Managed Services, we help companies that develop, own, operate, service or invest in real estate make better, more profitable decisions. We are proud partners to over 500 real estate companies around the globe, providing accelerated solutions that solve some of real estate’s most complex challenges. We Make Real Estate Run Better.

Connect with RealFoundations’ Hope Dunleavy, Dominic Hollands or Lillian Mumford to discuss how we can help your company run better.