For a global property services firm, RealFoundations managed and conducted a RealDiscovery session to identify opportunities for improvements to the brokerage line of business.
- Identify opportunities for consistent and superior client experiences
- Create the framework of operating models and service delivery models which will be implemented across the company to drive revenue growth
- Planned and facilitated a two-day RealDiscovery work session with over 50 of the client’s top brokers
- Clarified the purpose, scope, objectives and goals of the initiative
- Outlined leading operating and service delivery models for the commercial real estate industry
- Identified processes, systems, resources, tools, mechanisms, deliverables within these leading models
- Created major milestones for the plan to move forward