Global Property Services Firm


For a global property services firm, RealFoundations managed and conducted a RealDiscovery session to identify opportunities for improvements to the brokerage line of business.

Objective

  • Identify opportunities for consistent and superior client experiences
  • Create the framework of operating models and service delivery models which will be implemented across the company to drive revenue growth

Involvement

  • Planned and facilitated a two-day RealDiscovery work session with over 50 of the client’s top brokers
  • Clarified the purpose, scope, objectives and goals of the initiative
  • Outlined leading operating and service delivery models for the commercial real estate industry
  • Identified processes, systems, resources, tools, mechanisms, deliverables within these leading models
  • Created major milestones for the plan to move forward